How to Cancel Your LoongBuy Order (Before Shipment)
2025-12-05
Changed your mind or found a better deal? Don't worry. This guide will walk you through the steps to cancel an unpaid or unshipped order on LoongBuy, ensuring a smooth and hassle-free process.
The Golden Rule: Act Before Shipment
Cancellation is typically only possible if the seller has not yet shipped your item. Once the order status changes to "Shipped," cancellation is no longer an option, and you must follow the return/refund process after receipt.
Tip:My Orders" closely. The sooner you act, the higher the chance of a successful cancellation.
Step-by-Step Cancellation Process
- Log into your LoongBuy account.My Account" and select "My Orders".
- Locate the order.
- Check order status.Pending Payment" (for unpaid orders) or "Processing"/"Awaiting Shipment" (for paid orders).
- Initiate cancellation.Order Details" or "View Order" button. Look for and click the "Cancel Order" option.
- Select a reason.
- Submit your request.
Refund Eligibility & Timeline
Understanding when and how you get your money back is crucial.
| Order Payment Status | Cancellation Result & Refund | Expected Timeline |
|---|---|---|
| Unpaid Order | Order is simply closed. No financial transaction occurred. | Immediate |
| Paid Order (Not Shipped) | Full refund is issued to your original payment method. Note:
| 3-10 business days, depending on your bank or payment processor. |
|
Avoiding Unnecessary Delays or Deductions
- Communicate Promptly:contact the seller directly
- Understand Seller Policies:
- Beware of Processing Fees:raremight
- Check for "Non-Cancelable" Items:
- Understand Seller Policies: